Article 5: Distance selling – returns, refunds
1. This article also only applies to consumers when selling via our website.
2. Unless we collect the goods ourselves (or have them collected), the following conditions apply to returns:
a. within 14 calendar days after dissolution;
b. in the original, undamaged packaging;
c. unused;
d. at your expense and risk.
3. By ‘unused’ in paragraph 2 under c, we mean: you may not use the goods beyond what is necessary to establish the nature, characteristics and functioning of the delivered goods. What does this mean? You may carefully open a package to view the items, but do not damage this packaging. In addition, the items must always be oil and grease-free, unassembled, and undamaged upon return. Do you act contrary to paragraph 2 under b or c? Then you will be liable for any reduction in the value of the goods.
4. No later than 14 calendar days after receipt of your cancellation declaration, we will refund the amounts received from you. Unless we agree otherwise, we will do so in the same way and in the same currency as your payment.
5. Paragraph 4 also covers any shipping costs you paid to us for delivery, but the costs of the return shipment are for your own account. The latter also applies to additional (shipping) costs you incurred because you chose a different mode of delivery than the standard mode offered by us.
6. Unless we collect the goods ourselves (or have them collected), you may only claim reimbursement after
a. we have received the goods back
b. you have demonstrated that you have returned the goods.
7.If the items:
a. have been processed;
b. have been damaged;
c. have been used (see definition paragraph 3); we may refuse the items or only have to refund part of the amounts received. If this is the case, we will inform you immediately after receiving the items.
8.You will never be liable or liable for costs for the mere fact that you exercise your right of dissolution.
Article 12: Complaints – returns
1. You check the delivered goods immediately upon receipt and report any visible defects, damage, errors, faults, etc. to us within 1 working day of receipt, followed by a written confirmation thereof. Do you fail to report these complaints on time? Then the goods are deemed to have been received by you in good condition and in accordance with the agreement.
2. You shall report other complaints about the delivered goods to us in writing immediately after discovery – but no later than within the agreed guarantee period. All consequences of not immediately reporting are at your risk.
3. Complaints about work carried out should also be reported to us in writing immediately after discovery, but at the latest within the agreed period. All consequences of not immediately reporting are at your risk. In the absence of a timely complaint, the work shall be deemed to have been carried out in accordance with the agreement.
4. Do you fail to report a complaint in time? Then you cannot invoke an agreed warranty.
5. Complaints do not suspend your payment obligation.
6. The previous paragraph does not apply to consumers.
7. You enable us to investigate the complaint and provide us with all relevant information for this purpose. Is return shipment necessary for the investigation or do we have to investigate the complaint on site? This will be at your expense, unless your complaint turns out to be justified afterwards. You always bear the shipping/transport risk.
8. Unless the goods are returned within the scope of article 5, they will always be returned in consultation, in a manner to be determined by us and in the original (undamaged) packaging/packaging.
9. If you have no complaint about the delivered goods, but would like to return the goods, because – for example – you ordered the wrong product by mistake or, on second thoughts, you would prefer a different product? Then, in addition to the provisions of paragraph 9, the following applies:
a. we must then have received the items back within 30 days of the invoice date;
b. the returned items must be oil and grease-free, unassembled and undamaged;
c. you can never return electrical parts or items which we do not normally carry in our range, but which we ordered especially for you. We will therefore not reimburse you for these items.
11. No complaints are possible about:
a. imperfections in/properties of items inherent to the nature of the materials or raw materials from which the items are manufactured;
b. minor deviations accepted in the sector with regard to stated capacities, performances, dimensions, etc;
c. items that have been changed or processed (e.g. already assembled) after you have received them.
12. Specially ordered parts or electrical parts
Specially ordered parts or electrical parts will not be returned.